All prices are in Australian dollars - please click here for currency converter - and include a Goods and Services Tax (GST). All prices advertised are inclusive of all taxes applicable to the respective countries that the product is being delivered in. This is a broad based tax on consumption, which applies to the supply of most goods and services.

Once payment has been received we aim to process orders within 3 working days to ensure that orders are with customers within 10 working days. If for any reason a product is out of stock, we will contact you to inform you of when it should arrive to enable us to complete your order, you will also be given the option to substitute with an item of equal or greater value or to cancel your order. For multiple orders, if the delay will be significant, we will offer separate shipping for in-stock items.

Ordering

Ordering is simple. You may order by:

SHOPPING ONLINE 24 hours a day 7 days a week

Simply browse the pages of our shop by clicking on the items that interest you. Once you are ready to order, just click on the shopping cart symbol to add the product to your shopping list. Items can be added or deleted as desired once you are happy with your order simply click on checkout and you will be taken to the Payment Options screen to finalise your order.

PHONE/FAX ORDERS

You may also choose to order over the phone. Simply call or fax us on +61 3 9502 3098 the office is staffed Monday to Friday 10.30am – 2.30pm Australian EST (if there is no reply please leave a message and we will call you back) with your selection and credit card details and we will happily process your order for you. Please note that to process your order we will use Paypal - the online processor for Down to earth Baby. To read more about Paypal security click here.

Please note that as your credit card details are destroyed after processing your order, you will need to give your information again if you wish to order in the future. Your details are never stored

Payment

1. Visa and Mastercard payments via Paypal; OR
2. Payment from your existing Paypal Account
3. Direct Deposit into our Australian bank Account:
Bank Account Details will be given during check out. Please use your order code (given during checkout) when making your payment.
4. Australian Cheque or Money Order
Please print your order page and send with your payment to the address given during checkout or alternatively write your ORDER CODE clearly on the back of your cheque/Money Order. Please make cheques or money orders payable to Down to Earth Baby
For any problems or questions regarding payments, please send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Shipping

Product costs as shown on this website do not include freight costs. For orders outside of Australia please contact us before placing your order and we will calculate your shipping costs.

We use regular parcel post but are happy to use express post on request (this may cost more than regular parcel post). We charge a flat rate of $9.50 up to the value of $200, once an order exceeds $200 the postage will be charged at 10% of the total cost of the order. If the delivery costs of an order exceeds the amount automatically generated on the website we will contact you (the customer) to make arrangements to cover the cost of delivery.

Delivery of goods will usually take between five and ten working days in Australia and between 7 and 14 (but please do allow 28) working days for international deliveries. This time frame may vary according to the area the goods are being delivered to (particularly rural areas).

Please provide accurate address details when placing an order. If you have provided the incorrect delivery address, we will need to charge you for the postage for the second delivery processed for those products. Any products which have been damaged from this extended time in transit may also require us to charge you for new products of the same variety in the second delivery.

Returns Policy

At Down to Earth Baby we want you to be happy with your purchase. If for some reason you are not satisfied - please contact us at info@ downtoearthbaby.com and we will happily arrange an exchange or refund in accordance with the policies below.

Refunds - refunds will only be issued within 30 days and only where the goods are shown to be faulty. Please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it BEFORE sending the parcel back and we will arrange to refund your payment (including the original freight and the cost of sending the goods back to us) after inspection of the goods. All returns made without authorisation will not be honoured.

Exchanges - we will happily exchange your product for goods to the same value minus delivery charges, provided they are returned to us in the original condition (unopened) within 30 days of original purchase. You may exchange for higher priced items by paying the balance however we are unable to refund if you choose a cheaper item. There will be a delivery charge on the exchange unless we made a mistake with your order. To arrange an exchange, please contact us first at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

All returns need to be suitably packaged and addressed to:

Down to Earth Baby
Attention: Returns
PO BOX 177
Sandringham
VIC 3191

We recommend that you return the goods by recorded delivery or another means of tracked delivery system. Down to Earth Baby cannot accept any responsibility for loss of or damage to goods until they are received by us.

Cancellations - To cancel an order, please contact us immediately on 03 95023098 for international orders +61 3 95023098, or via email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Unfortunately, we are unable to accept cancellations for products that have already been shipped.

Please note that this policy in no way replaces or limits your statutory rights.